Concerns & complaints
Let's get back on course
Whilst we strive for SLT to be a place of positivity, support and fulfilment, in a community group with diverse personalities, amongst all the creativity and enjoyable activities and output, problems sometimes occur. In such instances, no one should feel unheard if they're experiencing difficulty around any aspect of our operation. Whether your concern is around aspects of membership, productions, or simply a visit to the theatre itself, on this page we have set out to provide all the useful advice and links which can help you get any issue resolved and put your SLT voyage back on the right course as soon as possible.
There's always a listening ear
If you're in a show
If you’re working on a production in any capacity, you should know who your Theatre Rep is. They are your listening ear, independent of your production and should be your first point of call if you’re concerned about something. If you don’t know who they are, ask your Director or contact the Theatre Committee on theatrecommittee@southlondontheatre.co.uk and they should be able to quickly put you in touch.
No one should leave us unheard
For any concerns
You can always raise a complaint or concern, directly with the Chair on chairman@southlondontheatre.co.uk or the General Secretary, on generalsecretary@southlondontheatre.co.uk or if you want to direct your concern or complaint more specifically, use one of the other useful addresses below.
You can also write to any of the contacts mentioned on this page, marking your letter "Confidential and for the attention of the addressee only," at South London Theatre, SLT Fire Station, 2A Norwood High Street, London SE27 9NS.
Useful contacts for raising concerns and complaints
Raise your concern direct with Chair of SLT
chairman@southlondontheatre.co.ukOr direct with General Secretary of SLT
generalsecretary@southlondontheatre.co.ukDesignated Safeguarding Officer
safeguarding@southlondontheatre.co.ukConcerns about the Youth Theatre
training@southlondontheatre.co.ukConcerns about Front of House
housemanager@southlondontheatre.co.ukConcerns about the building
buildingmanager@southlondontheatre.co.ukPolicies and procedures
If you'd like to consult our code of conduct or complaints procedure before getting in touch, they can be found on our Policies and Documents page.